Support:

0800 007 3060


Sales:

0800 007 3050


Main:

0800 007 3040

Information about our Company and website

Rubicon Workflow Solutions Limited respects your privacy.  This Privacy Policy covers Rubicon’s practices for the Rubicon website, as well as to the products, services and web-based applications provided by Rubicon. This Policy explains how we may use certain information we collect when you contact us, visit our website or purchase or use our products and services.  By using our website or by purchasing, installing or using any of our products and/or services, you are consenting to our practices as described in this Privacy Policy.

The rubicon-solutions.co.uk website is owned by Rubicon Workflow Solutions Ltd. Registered in the UK. Reg. 4947573

Last updated:  17th May 2018


Personal Information

Personal Information means information that by itself identifies an individual (such as name, credit card number, or email address) as well as information that can be combined to identify an individual. In this Policy we distinguish Operational Personal Information from Personal Information in Content that may be backed up, stored or hosted through use of our Products, and treat each type of Personal Information differently, as described below.


Operational Personal Information

Operational Personal Information is Personal Information we collect and use in order to provide, support and market our products and services. Operational Personal Information may include name, address, telephone number, email address and/or credit card number. We collect Operational Personal Information from individuals (including individual representatives of companies or other legal entities such as employees, officers or administrators) who register for, purchase and use our products and services and from individuals who contact us and voluntarily disclose such information to us. This list includes suppliers, users or potential users, or persons authorised to deal directly with Rubicon for Product support (we will refer to all of these in this Policy as “Customers”).  Rubicon collects Operational Personal Information in many ways such as when someone fills out a form on our website, submits an email or other inquiry to us, registers for, purchases or uses a product or service, registers or logs on to one of the areas of our website or web-based applications that are restricted to registered users, or requests support for a product or service.


How we may Use Operational Personal Information

Rubicon uses Operational Personal Information for responding to and processing inquiries, orders and service requests or generally for any other purpose related to the original purpose for which the Operational Personal Information was collected. Rubicon also may use Operational Personal Information for supporting your relationship with Rubicon by designing services that are suitable to your needs, general product support and updates, marketing, alerting you to new product or service offerings as they become available, continuing existing service and support, and other similar purposes.  This Information may also be used to provide you with notices about your purchases, your use of the products and services, and to carry out Rubicon’s obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.


Personal Information in Content

We treat all Content that is stored or hosted using our services in the same manner, described below, regardless of whether or not it contains Personal Information.


How we may use Content

Rubicon will not view, access or use Content, including Personal Information within Content, except as needed to actually provide our products and services, as authorised by Customers in connection with product and service support as described below, or as otherwise described in this Privacy Policy.

In the course of providing any product and service support requested by a Customer, Rubicon may have incidental access to Content.  Any Customer request for product or service support will be deemed express permission for us to access Content as needed for the limited purposes of providing the requested support.  Customer, as the data controller, is responsible for furnishing any notices or obtaining any consents required by law from the relevant individuals.


Aggregate Information

Personal Information, including any Personal Information in Content, does not include Aggregate Information, which is information we collect or process about a group or category of data.  Aggregate Information cannot be attributed to any individual. We may use and share such Aggregate Information to improve products and services, develop new products and services, understand and/or analyse usage, demand, and general industry trends, develop and publish white papers, reports, and databases summarising the foregoing, and generally for any purpose related to our business.  Aggregate Information may be derived from information provided by any Customer, from the use of our products and services or from passive data collection techniques described below.  No Personal Information is included in Aggregate Information.  This Policy does not restrict or limit our collection and use of Aggregate Information.


How we may Share Personal Information and Content

Rubicon will not give, sell, share, or trade any Operational Personal Information or any Personal Information in Content to any party outside of Rubicon except as outlined in this Policy or with appropriate consent. We may disclose Personal Information to a third party in the following limited circumstances:

  • as needed to enforce Rubicon’s Terms of Use, policies and any other contractual relationships with our Customers;
  • when we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our website or products and services against possible attacks, or protect the property and safety of Rubicon, our Customers or the public;
  • as required by law, such as to comply with a witness summons, warrant, regulatory oversight or similar legal process;
  • in connection with any potential sale, transfer, merger, consolidation or other transaction involving all or part of our company.

In addition, we may disclose Operational Personal Information (but not Content), as needed, in the following circumstances:

  • to companies that provide services that help us with our business activities such as processing Customer payments. These companies are authorised to use Personal Information only as necessary to provide these services to us.

Transfers of Personal Information

We may transfer Personal Information, including in Content, to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which the information was initially provided.  When we transfer Personal Information to other countries, we will protect that information as described in this Privacy Policy.


Cookies and Other Passive Data Collection

A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.

For further information on our use of cookies please see our Cookie Policy.


Rubicon’s Commitment to Security

Rubicon is committed to protecting all Personal Information and Content we collect and use. To that end, we have implemented commercially reasonable physical, administrative and technical safeguards to help us protect Personal Information and Content under Rubicon’s direct control from unauthorised access, use and disclosure.  However, no system of electronic data collection, storage and retrieval can be made entirely impenetrable and by continuing to use our website, products and services you acknowledge and accept that despite the reasonable measures we employ, we do not guarantee that our website, product, services and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks.


External Links/Third Party Websites/Non-Rubicon Administrators

Rubicon’s website may provide links to and be accessed via links from third-party websites, including social media websites, whose privacy policies differ from those of Rubicon. Even if the third-party is affiliated with Rubicon through a business partnership or otherwise, Rubicon is not responsible for the content, privacy policies, or practices of such third-party websites. External links are provided for convenience only and access to these links is at your own risk. We encourage you to review carefully the privacy policy of any website you may visit.

Our products and services are may be managed by non-Rubicon administrators that may have the ability to control access to, integration with and monitoring of Rubicon products and service. This Privacy Policy describes only Rubicon’s practices and not the practices of any non-Rubicon administrators.


Review and Opt Out

If you have any questions about this Privacy Policy, Rubicon’s privacy practices, or if you would like to review, correct, access, amend or delete your Operational Personal Information, please contact us at privacy@rubicon-solutions.co.uk

If you choose not to receive general communications from us in the future, please contact us at privacy@rubicon-solutions.co.uk   Alternatively, you can unsubscribe or update your preferences at any time using the links provided at the bottom of all our marketing communications.

Please note that you may not opt out of receiving communications from us related to your use, support or payment for our products and/or services.


Children

Our website, products and services are not designed or intended to appeal to minors and we do not knowingly attempt to solicit or receive any information from children. However, if a child under 13 has provided Rubicon with Operational Personal Information, the parent or guardian should contact Rubicon immediately at privacy@rubicon.co.uk so we can delete such information from our files.


Updates to our Policy

We may update this Privacy Policy from time to time. Please consult the “Effective Date” above to see when the Policy has been most recently updated. We encourage you to check this Policy frequently to see updates that may affect how your information may be used. Your continued use of our website, products and services constitutes acceptance of any changes to this Policy.

 

Latest News:

How to download old macOS versions

Once you install macOS Mojave Apple remove the ability to download the installers of older versions...

We’re Hiring!

Rubicon is growing, and we are looking for talented, high energy people who love helping companies...

Rubicon Support App

We’re excited to introduce our newest Business-PRO support feature - the Rubicon Support App, the...